Rangkaian Khidmat Awam Negeri Sarawak
A MONTHLY SUPPLEMENT OF RAKAN SARAWAK BULLETIN

(People, events, activities and programmes which make for a total quality-managed Sarawak Civil Service)

ISSN 1394-5726

 
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Randau Q Ö Tingkatkan Pembangunan Kualiti

YBhg Datu Abdul Ghafur Shariff , Pengarah Unit Pembangunan Sumber Manusia, Jabatan Ketua Menteri (di sebelah kiri) telah
menyampaikan hadiah cenderahati kepada YB Datuk Amar Haji Abdul Aziz Bin Dato Haji Hussain, Setiausaha Kerajaan Negeri sewaktu
pelancaran baru-baru ini. Turut kelihatan YBhg Datu Wilson Baya Dandot, Timbalan Setiausaha Kerajaan Negeri (Bahagian
Pengurusan Sumber Manusia)
Program Randau Kualiti atau singkatnya Randau Q akan dilaksanakan pada tahun hadapan (2006) bagi meningkatkan keberkesanan program pembangunan kualiti di negeri Sarawak, kata Setiausaha Kerajaan Negeri, Datuk Amar Haji Abdul Aziz bin Dato Haji Husain.

Menurut beliau, ia sebagai menyahut saranan ke arah eningkatkan sistem penyampaian kerajaan yang lebih berkesan. Beliau berkata demikian sewaktu Majlis Pelancaran Program Randau Q Untuk Perkhidmatan Awam Negeri Sarawak di Sri Aman pada 14 November 2005.

Randau Q akan menjelajah dari daerah ke daerah, dan akan dijadikan forum untuk menilai usaha-usaha kualiti yang telah dan sedang dilaksanakan dalam Perkhidmatan Awam Negeri. Jelas beliau lagi, melalui pendekatan Randau Q ini, diharap amalan budaya kualiti boleh dihayati dan difahami oleh agensi-agensi pelaksana dan seluruh penjawat awam sehinggalah ke ketua-ketua masyarakat di peringkat akar umbi.


Pengurusan Kualiti Menyeluruh (TQM), menurutnya telah banyak memberi manfaat kepada Perkhidmatan Awam Negeri Sarawak kerana melalui pelaksanaannya lahirlah program seperti Sistem Cadangan Q, Sistem Maklumbalas Q, Sistem Pemeriksaan Q, Sistem Proses Q, Sistem Maklumat Q, Slogan Q dan Hari Q.

Dalam perkembangan berkaitan, menurut beliau lagi, perkhidmatan awam negeri Sarawak telah menunjukkan kesungguhan dalam melaksanakan program pembangunan kualiti di negeri ini. Antaranya pelaksanaan Balance Score Card yang telah berjaya dilaksanakan secara perintis di Jabatan Perbendaraan Negeri, Kementerian Pembangunan Sosial dan Urbanisasi (KPSU) dan Pejabat Residen Bahagian Mukah.

Bagi pensijilan ISO pula, setakat November 2005, 14 buah agensi Kerajaan Negeri telah mendapat pensijilan MS ISO 9000:2000, manakala 111 buah agensi lagi dalam pelbagai peringkat pelaksanaan seperti peringkat dokumentasi, audit dan pematuhan. Sebanyak 91 buah agensi kerajaan di negeri ini telah memperolehi pensijilan MS ISO 9000: 1994.

Kerajaan Negeri dengan sokongan Unit Pemodenan Tadbiran dan Perancangan Pengurusan (MAMPU) juga secara aktif telah menganjurkan Konvensyen Kumpulan Meningkat Mutu Kerja (KMK) sejak tahun 2000.

RANDAU Q

Program Randau Q adalah inisiatif Unit Pembangunan Sumber Manusia dan Kualiti (HRDQ), Jabatan Ketua Menteri yang diyakini boleh dijadikan forum berkesan bagi membincangkan perkara-perkara berkaitan pembangunan kualiti.

Melalui pelaksanaan Randau Q, usaha-usaha peningkatan produktiviti dan kualiti dapat dibincang, dinilai dan dikaji semula bersama dengan agensi pelaksana. Hasil daripadanya, amalan budaya kualiti akan mudah dihayati secara berkesan dengan adanya dialog di antara agensi pelaksana di peringkat akar umbi dan pengurusan atasan di peringkat negeri.

Antara objektif utama Randau Q diadakan ialah,

Ā Mempromosi dan menyebarkan tentang usaha-usaha peningkatan produktiviti dan kualiti yang sedang dan akan dilaksanakan dalam Perkhidmatan Awam Negeri Sarawak

Ā Membincang, menilai dan mengkaji semula usaha-usaha kualiti dan produktiviti yang telah, sedang dan akan dilaksanakan dalam Perkhidmatan Awam Negeri Sarawak

Ā Mewujudkan kesedaran dan penghayatan amalan budaya kualiti di kalangan agensi-agensi pelaksana di peringkat akar umbi dalam Perkhidmatan Awam Negeri

Ā Menyediakan saluran bagi dialog dan kualiti di antara pengurusan atasan di peringkat negeri dan agensi-agensi pelaksana

Ā Menyediakan forum bagi agensi-agensi pelaksana di peringkat akar umbi untuk mengenalpasti halangan-halangan dan jurang ke arah penambahbaikan sistem pengurusan kualiti mereka.

Beberapa pengisian seperti ceramah kualiti dan lawatan ke agensi-agensi di peringkat akar umbi akan diadakan semasa Randau Q. Selain itu, turut diadakan nanti adalah dialog dan berkongsi rahsia kejayaan dengan agensi-agensi yang pernah memenangi anugerah kualiti di peringkat Kebangsaan di samping meninjau secara dekat usaha-usaha produktiviti dan kualiti di agensi yang dilawati.

SEDC ĎQ í Initiatives Stays Focussed

Recognition given to participant of
Employee Suggestion Programme (ESP)
Quality Initiatives in SEDC Sarawak started when the organisation embarked on its Quality journey in the early 90ís with the launching of Total Quality Management (TQM) in year 1992. The emphasis by the government on Quality Control Circle (QCC) had led to the formation of KMK (Operation Eagle) in 1993 and hence the formation of the then Accountability Sector (now Quality Management Division) further strengthened the Quality drives in the organisation.

To further strengthen the Quality drives in SEDC, the SEDC management had established a Quality Council (QC) in the year 2002 to oversee the organisation of Quality related activities. It has a strong support by the SEDC Chairman himself as the Advisor and headed by the General Manager with all Divisional Directors as the Council members.

In implementing the Quality initiatives, the main challenges such as lack of awareness, inadequate knowledge and skill in implementing Quality initiatives and getting full commitment of staff to drive the Quality programmes are amongst the key issues faced.


Educational visit to TM Berhad Kuala
Lumpur as part of SEDCís way of learning
and enhancing their Q initiatives
SEDC then overcame these problems through:-

- Proper Quality Council Structure which clearly chart the Quality direction, policies, strategies, objectives and at the same time monitoring the Quality initiatives to ensure sustainability and resolving issues;

- A series of training and promotion when necessary;

- Incentive system to motivate staff and recognise their effort and commitment in supporting and implementing Quality activities;

- Systematic coordinating mechanism Ė annual calendarise activity; and

- Top managementís commitment Ė Leading by Example. Quality Activities 2005 5S Programme


The 5S Programme was launched on 22 July 2005 after a series of trainings and seminars dating back from April 2004 till the launching day by National Productivity Corporation (NPC), Sarawak. Launched by SEDC Chairman, YB Datuk Hj Talib Zulpilip, the programme aimed to improve the productivity of
the staff hence creating a more comfortable and organised workplace.


5S Certification Steering Committee
cum Secretariat
Numerous activities have also been done throughout the period of five months. There were 5S Theme Competition, 5S Song Competition, Gotong-Royong activities and visits to 5S Certified Corporations, just to name a few.

There were also promotional activities, in keeping the 5S spirit alive during the implementation period. By implementing the 5S Programme, not only does the Corporation achieved the objective of the programme, but it has also instilled invaluable values such as teamwork and self-discipline amongst th
e staff.

Certification Audit by third party (NPC) was conducted on 20 December 2005 and based on the audit results SEDC has been awarded the 5S Certification. MS ISO 9001:2000 The second major event in the SEDC Q Calendar is the conversion of MS ISO 9001:2000. With an internal manpower and guidance provided by MAMPU,the conversion process has been conducted throughout the year.

The compliance audit by MAMPU was conducted from 27-29 December. To date, the result of the audit is still pending for the Certification Meeting in January 2006. Innovative Control Circle (ICC) In 2005, ICC activities started off with a Seminar on the New Judging Criteria by National Productivity Corporation (NPC) Sarawak in February. This was later followed by the yearly SEDC In-House ICC Convention in June. With more than ten circles participating, this event was a great success.

In November, Cik Siti Nurazlina Dollah Ahmat Usop being the Acting Director of Quality Management Division has been given the honour to be one of the panel members for the Forum KMK Kebangsaan during the Konvensyen Kumpulan Meningkat Mutu Kerja (KMK) Peringkat Kebangsaan Ke 22 Sektor Awam Tahun 2005 jointly organised by INTAN, MAMPU and the Pahang State Secretaryís Office.
1st Silicon Team Ė the
champion of SEDCís in-house
ICC Convention 2005


With a paper presentation entitled ĎMencapai Kecemerlangan: Pengalaman SEDC Sarawak Dalam Melaksanakan KMK Dalam Organisasií, SEDC has managed to share their experiences in ICC throughout the ten years implementation period with other agencies and companies that have participated in the convention beside expanding their networking at the same time.

Quality Festival 2005

The SEDC Quality Festival was conducted for a week in the month of September. Numerous activities; Q-Theme, Q-DanceRobic, Q-Hunt, Q-Operation Room, Q-Speaking, Q-Talk, Q-Look, Q-Award, Q-Dinner, has kept the organiser busy for the week. The Festival was concluded with a Q-Dinner with a Garden Concept and White and Green Dress Code at the Futsal Court, Menara SEDC.

Quality Activities 2006

5S Programme

With the successful implementation of the programme in 2005, this year SEDC is targeting to expand the programme to its Regional Offices and Subsidiary Companies at the same time maintaining the 5S in the Menara SEDC.

MS ISO 9001:2000

The review of certain processes will be on-going to constantly update and ensure that the procedures are being complied with.

Innovative Control Circle (ICC)

In February, an ICC Camp will be held in Holiday Inn Damai Lagoon. Participations from SEDC Hotels, Subsidiary Companies and staff are expected for this yearís camp. As was the practice, a SEDC In-House Convention will be held sometime in June.

Quality Festival 2006

Another Q Festival is targeted in September 2006. Main activities are as conducted in 2005, perhaps with a more enhanced concept this year.

Acknowledgement: Cik Siti Nurazlina Dollah Ahmat Usop, ICT Division, SEDC
 
 



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